회사명 : 델테크놀로지스
직무: Senior Technocian Technical Support(CSG 주니어포지션) 채용
[업무내용]
You will:
• Solve complex problems for customers and be on top of ambitious expectations
• Partner closely with customers while communicating proactively regarding overall progress of queries
• Exhibit first-class customer service
• Drive operational excellence through quality closures and efficient management of issues
• Have the opportunity to mentor and coach other team members
• Solve complex problems for customers and be on top of ambitious expectations
• Partner closely with customers while communicating proactively regarding overall progress of queries
• Exhibit first-class customer service
• Drive operational excellence through quality closures and efficient management of issues
• Have the opportunity to mentor and coach other team members
[지원자격]
Essential Requirements
• Minimum of 2 years of related experience
• World-class customer service, phone etiquette and work ethic
• Ability to excel under pressure
• Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures
Desirable Requirements
• Experience with job-associated databases or software
• Minimum of 2 years of related experience
• World-class customer service, phone etiquette and work ethic
• Ability to excel under pressure
• Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures
Desirable Requirements
• Experience with job-associated databases or software
[우대사항]
- CSG 제품(Laptop) 관련 경험 우대
- 2년 정도 관련 경험자 우대
- IT 전공자 우대
- 2년 정도 관련 경험자 우대
- IT 전공자 우대
[접수기간]
채용시 마감